The One With Claire from WPP: Why “Jazzy” Benefits Don’t Work If People Don’t Know the Basics

Summary

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Claire joins Carl and David for an honest conversation about the realities of running benefits inside a large, decentralised organisation.

They explore why mental health has become a leading driver of long-term sick leave, how NHS wait times are increasing pressure on private medical benefits, and why employee “pathways” matter most when people are already in crisis. The discussion also digs into the challenge of proving ROI for prevention, influencing finance teams with credible business cases, and why innovation in benefits often stalls.

Along the way, Claire shares a clear perspective: while the industry chases “jazzy” benefits, many employees still don’t properly understand the fundamentals — and that gap comes with real risk.

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Topics on the table:

• Mental health and long-term sick leave trends
• Rising medical costs and NHS wait times
• Why benefits communication breaks down in moments of crisis
• Prevention vs intervention — and why prevention is harder to fund
• Building finance-ready business cases (with real options)
• Managing benefits in decentralised, multi-market organisations
• Employee engagement: interest vs understanding
• Too much choice vs getting the basics right
• The future role of AI in benefits
• A provocative idea: auto-enrolment for private medical

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00:00 — The Basics Are Being Left Behind

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"We've been so focused on like the jazzy stuff that maybe the basics have been left behind or not promoted well enough and explained well enough."

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00:47 — Falling Into Benefits

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"I weirdly loved benefits. I found it really interesting."

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02:29 — The Reality of In-House Benefits Roles

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"There's so many stakeholders and different opinions and points of view that you need to consider."

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03:00 — Mental Health and Long-Term Sick Leave

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"47% of HR directors say that mental health conditions are the main reason for long-term sick leave."

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04:28 — Why the Numbers Are Rising

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"I imagine the reporting of it’s better now… the stigma’s starting to come down around mental health."

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05:18 — When Work and Life Blur

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"The kind of blurred lines between home life, work life… are even more blurred now."

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06:20 — NHS Pressure Drives Private Claims

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"We are seeing more claims on things like private medical… because the NHS has got such long wait times."

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08:14 — Benefits Don’t Land When People Are in Crisis

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"If you are kind of in crisis already… are you really gonna take the time to go on to the intranet and read what you should be doing?"

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10:05 — Why Prevention Is So Hard to Sell

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"It’s hard… to say, well, we will see results, but not for three years."

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12:12 — How to Win Finance Over

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"You just have to build that business case… I always like to give a couple of options… option one, option two."

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16:48 — Intervention Is Easier Than Prevention

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"When you step outside of the world, intervention’s easy… prevention is much more difficult."

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29:15 — Why Innovation Often Stalls

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"Does the average employee care about benefits? Nowhere near as much as I do."

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31:35 — The Benefit People Forget About

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"Income protection, it’s not sexy… if I became ill and couldn’t work, I would really care about that."

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40:00 — A Hot Take on Private Medical

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"I wouldn’t be opposed to the idea of auto-enrolment for private medical."

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