Frequently asked questions
Everything you need to know about the product and billing.
What support can I expect from Ben compared to Darwin?
Instead of Darwin's consulting-first approach, Ben provides dedicated support focused on your success. We act as your independent advisor, helping optimise your benefits strategy without pushing additional products and services.
How does Ben's technology differ from Darwin's?
Ben is built on modern, flexible architecture that adapts to your needs, while Darwin operates on a rigid legacy system. Our platform offers real-time changes, AI-powered insights, and continuous innovation - areas where Darwin has shown minimal investment since joining Mercer.
What makes Ben more cost-effective than Darwin?
Ben offers transparent, all-inclusive pricing with no hidden fees. Unlike Darwin, we don't charge extra for platform changes, updates, or benefit modifications. This predictable pricing helps you manage costs while maintaining flexibility.
How does Ben's implementation compare to Darwin's?
While Darwin typically requires 6+ months for implementation, Ben can have your platform up and running in 2-4 months. Our modern architecture and dedicated team ensure a smooth, efficient transition.
Is it easy to migrate from Darwin to Ben?
Yes, Ben's dedicated implementation team handles the entire migration process. We provide comprehensive support, maintain your existing provider relationships, and ensure data is transferred securely. Most customers find the transition smooth and straightforward.