Implementing an effective employee benefits platform is crucial for HR teams looking to attract and retain top talent. However, many organisations struggle with the technical aspects of benefits implementation, particularly when it comes to reporting accuracy. At Ben, the intelligent, AI-powered benefits platform for employees, we've developed a unique approach to ensure seamless implementation and 100% accurate reporting.
We sat down with Sam Carter, Ben's Head of Customer Solutions, to understand how the employee benefits platform tackles the complex challenges of benefits administration and reporting.
When implementation support begins
For organisations considering an employee benefits platform solution, understanding the implementation process is crucial. According to Sam, the Customer Solutions team plays a vital role from the very beginning:
"Customers typically meet my team during the sales process or just post-sale, and our job is to walk through any edge cases and basically build out any customisations to make sure the solution works for all our customers."
This early involvement ensures that your specific requirements are understood and addressed before you fully commit to the platform. Unlike other staff benefits platforms that offer one-size-fits-all solutions, Ben's approach recognises that each organisation has unique needs.
The three-layer architecture: Ben's secret to accurate benefits reporting
Layer one: Eligibility engine
The foundation of any effective benefits platform is correctly determining who gets what:
"The first layer is eligibility - so who gets what. We built a really flexible eligibility engine that can take any requirement and make sure that we allocate the correct rules out to people."
This flexibility allows HR teams to implement complex eligibility rules without compromising on accuracy or requiring technical expertise.
Layer two: Enrolment framework
The next critical component is managing how employees interact with their benefits:
"The next level is enrolment - what do you actually need to get from an employee to involve them in a benefit or their pension or an allowance? We built a hyper-componentised infrastructure that means every component can be built completely separate from anything else, which means both those layers are really flexible."
This modular approach makes Ben stand out among other employee benefit companies, allowing for customised enrolment experiences while maintaining data integrity.
Layer three: Cost and payment processing
The final pieces of the puzzle involve financial accuracy:
"Then the next layers are what it costs and how you pay for it. We don't care if a benefit is weekly or monthly or yearly, or if you pay for your employees monthly, weekly, semi-monthly, every Tuesday - all we care about is do we know how much the benefit costs and how to split it."
This flexibility in payment structures is a key advantage of Ben's employee benefit management software, accommodating various payment cycles without sacrificing reporting accuracy.
Why this architecture matters
Sam emphasises the practical impact of this architecture:
"Making sure that each of those layers are completely separate and completely auditable and correct means that our reports are correct most of the time. So if there is ever a discrepancy, we can break it down to one of those four problems, and that's how we make sure reports are correct."
For Rewards and Benefits managers, this level of transparency and traceability means fewer headaches reconciling benefits data with payroll systems. The benefits platform handles the complex calculations and validations behind the scenes, letting HR teams focus on strategy rather than troubleshooting spreadsheet errors.
Implementing an employee benefits platform that works for you
When selecting an employee benefits platform, implementation support and reporting accuracy should be top considerations. Ben's intelligent, AI-powered platform stands apart by offering:
- Early implementation support tailored to your specific requirements
- A flexible architecture that adapts to your organisation's unique benefits structure
- Robust reporting you can trust for payroll integration
- AI-powered insights to continually optimise your benefits strategy
Book a demo of Ben's employee benefits platform today
Transform benefits administration with an intelligent employee benefits platform
Implementing an employee benefits platform doesn't have to be complicated. With the right architecture and implementation support, you can ensure accurate reporting from day one. Ben's three-layer approach to benefits administration creates a foundation for seamless payroll integration, accurate reporting, and ultimately, a better employee experience.
The intelligent, AI-powered employee benefits platform is designed to eliminate the common pain points in benefits administration while providing the flexibility modern organisations need.
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